General T&Cs 22

• General
• Our details
• Orders
• Promotions
• Debit / Credit card & PayPal Payments

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Upholstery T&Cs 6

• Guarantee
• Website/Catalogue Product Pricing and Descriptions
• Measurements
• Handling and Moving Furniture
• Storage

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Privacy Statement 7

• Security
• The Information We Require and How We Use It
• Information Security & Safety
• Sharing your information with others
• Marketing

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Our Cookie Use 4

• What is a Cookie?
• Use of Cookies on our website
• Using browser settings to manage Cookies
• How do I find out if Cookies are enabled on my PC?

PAINT 1

• PAINT Buying Guide

OUTDOOR 1

• OUTDOOR Buying Guide

RUGS 1

• RUG Buying Guide

LIGHTING 1

• LIGHTING Buying Guide

CHRISTMAS 1

• CHRISTMAS TREES Buying Guide

MISCELLANEOUS 1

• WALL HANGING Items

Order 9

• How do I place an order?
• Can I add an extra item to my order?
• I would like to purchase an item as a gift, will the price be displayed on the invoice and where will my gift message appear?
• My chosen product is on pre-order, when will I be charged?
• Can I order an item that is temporarily out of stock?

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Payment 8

• What payment methods do you accept?
• Can I pay by cheque?
• My payment card has been refused when placing my order, what should I do?
• The price has changed since I purchased my product. Will you refund me the difference?
• How do I request a VAT Invoice for my order?

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Pre-Orders 12

• What is a Pre-Order?
• Will I be charged before or after my Pre-Order arrives?
• Is the estimated stock arrival date guaranteed or is this subject to change?
• Can I place a Pre-Order alongside items that are in stock, and will they arrive together?
• Can I cancel my Pre-Order if there is a delay and it is too long for me to wait?

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Delivery FAQs 7

• How can I track my order?
• Can I change my delivery address once my order has been placed?
• I live close to your Head Office in Frome, can I collect/return my order from/to you directly?
• Important Information about your delivery
• What is Direct Despatch?

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1/2 MAN Delivery 4

• What is the 1 MAN delivery service?
• What is the 2 MAN delivery service?
• ARROW XL as our 1 MAN / 2 MAN delivery company
• ASH LOGISTICS as our 1 MAN / 2 MAN delivery company

Custom Made Delivery 2

• Who is the courier who will be delivering my Custom Made item?
• How long will it take for my Custom Made item to be delivered?

Returns 7

• What is your Returns Policy?
• How to return an item?
• Items that cannot be returned
• I don't have the original packaging anymore, can I still return the item?
• The product I received is not 100% the same as the picture on your website, why is that?

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Faulty item 2

• What happens if I receive a faulty item?
• What happens if I receive an incorrect item?

Paint FAQs 22

• Our Paint Card
• What is our paint breathability?
• How will my paint arrive?
• I would like to order paint, how long will it take to receive my order?
• Can I purchase sample pots in 250ml or just 100ml?

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Eggshell Paint 3

• What is the difference between water-based eggshell and solvent based eggshell?
• Do I need to prepare my surfaces for water-based eggshell?
• How do I apply your eggshell?

Emulsion Paint 2

• I want a flat finish, can I use your emulsion paint on furniture?
• How do I apply your matt emulsion?

Returns - Paint 1

• What is your Return Policy on paint?

Custom Made items 5

• I would like to order / I have ordered Custom Made furniture, how long will it take to receive my order?
• I would like to try the product before I buy, is it possible?
• Can you guarantee my Custom Made furniture will be the exact colour match to my swatch?
• Other important information
• Custom Made items Returns Policy

Upholstery specifics 3

• How can I request a fabric swatch?
• The cushions on my new sofa feel a bit firm. What do I do?
• Is there any warranty/guarantee on the upholstery furniture?

Upholstery Care 5

• What are the Easy Care Velvet care instructions?
• What are the Linen Blend care instructions?
• What is the general care advice of your upholstery furniture?
• Seams/ dressing
• Legs

Marketing 4

• How do I enable Cookies on my PC/Mac?
• How do I unsubscribe from your catalogues?
• How do I unsubscribe from your emails?
• Do you use Cookies? Do I need to accept Cookies to use the website?

Discount / Promo Code 5

• How do I apply a promo code?
• I forgot to enter my promo code. Can this be refunded retrospectively?
• Are you offering NHS/ Defence/ Forces Workers discount?
• Can I use more than one Promo Code?
• What is your Refer-a-friend offer?

Gift Vouchers 3

• How long are Gift Vouchers and Credit Notes valid for?
• Can I place my order paying with multiple Gift Vouchers?
• I would like to use my Gift Voucher to place an order, however the value of my order is less than the value of my voucher?

Klarna FAQs 12

• Who is Klarna?
• Will a credit search take place against me?
• I have been asked to go to the Klarna site. Is this correct?
• What do I need to provide when I make a purchase?
• Is my payment information safe?

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Buy Now Pay Later in 30 days 8

• How does Pay later in 30 days work?
• Am I eligible for Pay later in 30 days?
• How can I increase my chances of being accepted for Pay later in 30 days?
• Why have I not been offered Pay later in 30 days?
• What are my payment options with Klarna?

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Pay in 3 Interest-Free Instalments 6

• How does Pay later in 3 interest-free instalments work?
• Am I eligible for Pay later in 3 interest-free instalments?
• How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
• What do I need to provide when I make a purchase?
• Why have I not been offered Pay later in 3 interest-free instalments?

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CLEARPAY FAQs 11

• What is Clearpay?
• How do I use Clearpay?
• Where can I use Clearpay?
• Who can use Clearpay?
• How does the Clearpay payment schedule work?

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CLEARPAY T&Cs 2

• Clearpay T&Cs
• Clearpay Privacy Statement

Furniture & Home Improvement Ombudsman (FHIO) 0

EU - International 2

• DELIVERY
• RETURNS

Rest of the World - International 1

• I live outside of the EU - is there anything important I need to know?

Measure taken to follow Government Guidelines on Covid-19 5

• What precautions are your Warehouses/Couriers taking to prevent the spread of the Covid-19?
• Do you have a no-contact delivery process in place?
• Can I still return my item(s) and have a collection?
• The item I have purchased is on pre-order, would this be delayed due to the current Covid-19 situation?
• Can you deliver outside of the UK?