Returns

What is your Returns Policy?
Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging with the returns slip completed.   You are responsible fo...
Thu, 30 Mar, 2023 at 2:20 PM
How to return an item?
Please include the return form on the back of your dispatch note, fully completed, inside your return parcel and put our return address on top of the parcel...
Thu, 30 Mar, 2023 at 2:22 PM
Items that cannot be returned
We cannot accept returns of washed and/or used: - textile (beddings, cushions, towels, etc...) - door mats - candles - tableware / crockery We canno...
Tue, 14 Sep, 2021 at 11:43 AM
I don't have the original packaging anymore, can I still return the item?
We cannot always accept returned items if they are not with their original packaging, please see below: Standard size items: Please repack your item wi...
Tue, 30 Mar, 2021 at 10:05 AM
The product I received is not 100% the same as the picture on your website, why is that?
Some of our products are handmade, have natural imperfections and/or a unique finish, shape, colour or texture and may vary from the picture you see on our ...
Tue, 6 Oct, 2020 at 4:34 PM
What service do you offer to return an item and how much does it cost?
RETURN TO SHOP option: *DPD accepts parcels up to 20kg, max 60 x 60 x 60 cm; *InPost accepts parcels up to 15kg, max 41cm x 38cm x 64cm; *Collect+ accepts ...
Tue, 6 Oct, 2020 at 4:34 PM
How can I return an item outside of the UK?
***RETURNS - Latest Covid Restrictions Updates 21/12/2020***  Countries around the world have imposed restrictions on travel from the UK due to fears of...
Tue, 22 Dec, 2020 at 3:55 PM