Delivery FAQs

How can I track my order?
You can follow the status of your order here. Once your order has been despatched, you will receive an email from us confirming your tracking number. Your...
Tue, 12 Jan, 2021 at 3:45 PM
Can I change my delivery address once my order has been placed?
If the item you have ordered is IN STOCK - No, we cannot change the delivery address once an order has been placed. If the item you have ordered in NOT IN ...
Tue, 6 Oct, 2020 at 4:30 PM
I live close to your Head Office in Frome, can I collect/return my order from/to you directly?
We cannot accept collections or returns of orders from our customers directly in our Warehouse/office. Regardless of the pandemic, this is not something...
Tue, 16 Mar, 2021 at 10:46 AM
Important Information about your delivery
STANDARD DELIVERY £5.95 Once your order has been dispatched, please allow up to 3 working days for our courier to deliver LARGE ITEMS DELIVERY £15 Onc...
Mon, 27 Jun, 2022 at 10:37 AM
What is Direct Despatch?
Some of our items are sent to you directly from the manufacturer, not by our own courier. This information will appear on the “Delivery” tab on the product ...
Mon, 27 Jun, 2022 at 10:35 AM
Do you deliver to BFPO addresses?
Unfortunately not - Our couriers do not delivery to APO, FPO & DPO addresses
Mon, 23 Nov, 2020 at 2:31 PM
Next Day and Saturday Delivery Services
For Next Working Day and Next Working Day AM, the order must be placed by 12 noon the day before. If a Next Day Delivery order is placed after 12 noon o...
Mon, 27 Jun, 2022 at 10:31 AM