CLEARPAY FAQs

What is Clearpay?
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, ma...
Thu, 27 May, 2021 at 9:58 AM
How do I use Clearpay?
Just shop on Cox & Cox and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to registe...
Thu, 27 May, 2021 at 9:36 AM
Where can I use Clearpay?
Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.
Thu, 27 May, 2021 at 9:37 AM
Who can use Clearpay?
Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address. Customers with international billing a...
Thu, 27 May, 2021 at 9:38 AM
How does the Clearpay payment schedule work?
Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree...
Thu, 27 May, 2021 at 9:38 AM
What if I can't pay a Clearpay Instalment?
If you cannot make a payment, please contact Clearpay here. As soon as you miss a payment, Clearpay will immediately stop you from making any further purch...
Thu, 27 May, 2021 at 9:39 AM
When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from Cox & Cox.
Thu, 27 May, 2021 at 9:40 AM
Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, your order value including shipping must be between £0 and £1500 to use Clearpay. Your maximum order value may be lower depending on factors such as be...
Thu, 27 May, 2021 at 9:47 AM
Can I use another form of payment with Clearpay?
Yes, you may also use a gift card or promotional code with Clearpay to pay for your purchase.
Thu, 27 May, 2021 at 9:48 AM
How do I return or exchange an item purchased with Clearpay?
Items purchased with Clearpay follow our standard return process. Please note, refunds for Clearpay purchases will be refunded from Cox & Cox to Clearp...
Thu, 27 May, 2021 at 9:49 AM