Pre-Orders

What is a Pre-Order?
A pre-order is an order for an item that is placed in advance of the stock coming in from our supplier. This is often available on our more popular product ...
Tue, 6 Apr, 2021 at 11:34 AM
Will I be charged before or after my Pre-Order arrives?
When you pre-order any item, you will be charged at the time of purchase just like any other order.  You also have the option to pay with Klarna or Clearpay...
Mon, 4 Oct, 2021 at 11:03 AM
Is the estimated stock arrival date guaranteed or is this subject to change?
We always try to ensure that the information we provide on our website is accurate and up to date but occasionally, these dates can change.  We will provide...
Tue, 6 Apr, 2021 at 11:32 AM
Can I place a Pre-Order alongside items that are in stock, and will they arrive together?
When ordering through our website you are able to order items that are on pre-order and items that are in stock on the same order. If there is an item which...
Tue, 6 Apr, 2021 at 11:34 AM
Can I cancel my Pre-Order if there is a delay and it is too long for me to wait?
You can cancel your pre-order at any time prior to dispatch.  We will look to process your refund as quickly as possible for you, and you will receive a con...
Tue, 6 Apr, 2021 at 11:35 AM
How will I know that my Pre-Order has been despatched?
When your pre-order has been despatched you will receive a despatch confirmation email.
Mon, 4 Oct, 2021 at 11:02 AM
As my order is on Pre-Order, can I add items to the order?
Unfortunately, we are unable to add items to orders once they have been placed. You will need to place a new order for the additional item that you wish to ...
Tue, 6 Apr, 2021 at 11:35 AM
If there is a new discount code available whilst waiting for my Pre-Order, can I apply this to my order?
If you wish to pre order an item using a new discount code, you would need to cancel your existing order and place a new one.
Tue, 6 Apr, 2021 at 11:35 AM
When placing a Pre-Order, will I have priority over other people ordering?
Our pre-order system works on a first come first served basis.  This means that once the stock has arrived, orders for this item will be processed by order ...
Tue, 6 Apr, 2021 at 11:35 AM
Is there a chance that Pre-Ordered items will arrive earlier than advised?
On occasion, stock can arrive earlier than expected.  However, as this is unlikely, we would always advise that you follow what is shown on our website at t...
Tue, 6 Apr, 2021 at 11:36 AM