Order 9

• How do I place an order?
• Can I add an extra item to my order?
• I would like to purchase an item as a gift, will the price be displayed on the invoice and where will my gift message appear?
• My chosen product is on pre-order, when will I be charged?
• Can I order an item that is temporarily out of stock?

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Payment 8

• What payment methods do you accept?
• Can I pay by cheque?
• My payment card has been refused when placing my order, what should I do?
• The price has changed since I purchased my product. Will you refund me the difference?
• How do I request a VAT Invoice for my order?

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Pre-Orders 12

• What is a Pre-Order?
• Will I be charged before or after my Pre-Order arrives?
• Is the estimated stock arrival date guaranteed or is this subject to change?
• Can I place a Pre-Order alongside items that are in stock, and will they arrive together?
• Can I cancel my Pre-Order if there is a delay and it is too long for me to wait?

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