Klarna FAQs

Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than ...
Thu, 8 Oct, 2020 at 12:18 PM
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not vi...
Thu, 8 Oct, 2020 at 12:19 PM
I have been asked to go to the Klarna site. Is this correct?
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna whe...
Thu, 8 Oct, 2020 at 12:19 PM
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile n...
Thu, 8 Oct, 2020 at 12:20 PM
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Cox & Cox. All transactions take place via co...
Thu, 8 Oct, 2020 at 12:23 PM
Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this ...
Thu, 8 Oct, 2020 at 12:23 PM
Have you received my payment?
If you pay by card, Cox & Cox will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to th...
Thu, 8 Oct, 2020 at 12:23 PM
What happens to my statement, when I've returned the goods?
Once Cox & Cox has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by K...
Thu, 8 Oct, 2020 at 12:23 PM
I have cancelled my order. How long will it take until I receive my refund?
As soon as Cox & Cox has registered your cancellation or your return, the refund will be processed within 5 business days.
Thu, 8 Oct, 2020 at 12:24 PM
I have asked for a refund. How will I be refunded?
If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will r...
Thu, 8 Oct, 2020 at 12:24 PM