Measure taken to follow Government Guidelines on Covid-19

With effect from 25/03/2020 - To comply with government advice, our Customer Services teams are working from home, and as such, our opening hours have changed to Monday to Sunday, 8am to 6pm.

What precautions are your Warehouses/Couriers taking to prevent the spread of the Covid-19?
Our warehouse teams, our couriers and our customers' health & safety is our top priority. In our warehouses, we've increased our hygiene system...
Mon, 29 Mar, 2021 at 4:45 PM
Do you have a no-contact delivery process in place?
Yes. All of our couriers are now providing no-contact delivery only. For houses, this means our delivery driver/ crew will place items in your doorstep / d...
Mon, 11 Jan, 2021 at 3:19 PM
Can I still return my item(s) and have a collection?
Yes, absolutely, all our services are working as normal - However please note that things can change at any time and our courier may decide to stop the coll...
Mon, 11 Jan, 2021 at 3:21 PM
The item I have purchased is on pre-order, would this be delayed due to the current Covid-19 situation?
It’s very possible as some of our suppliers may be affected by reduced staffing and some may choose to close their door until further notice. As soon as we ...
Tue, 12 Jan, 2021 at 12:43 PM
Can you deliver outside of the UK?
Unfortunately, due to the current situation and Brexit, delivery services have been affected and we cannot send any parcels outside of mainland UK. Please...
Thu, 10 Nov, 2022 at 1:00 PM