General T&Cs

Returns Policy
Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging, along with the completed returns slip. You are respon...
Thu, 25 Jul, 2024 at 11:38 AM
Refunds / Replacement
Return Process It can take up to 7 working days from the date of your return for your parcel to be delivered back to our warehouse. We will inspect the r...
Thu, 25 Jul, 2024 at 11:45 AM
Complaint Procedure
Cox & Cox arose from a desire to create a unique collection of homeware products, and we strive to give you the best experience possible. In the unlikel...
Thu, 25 Jul, 2024 at 11:47 AM
Product Variation
Please note some of our products are hand-made and/or have a unique finish, shape, colour, natural imperfections, texture and may vary from the picture you ...
Thu, 8 Oct, 2020 at 1:19 PM
Paint
Our signature paints are mixed in house to order. Before beginning your project and selecting to purchase a 2.5ltr formulation, we always recommend that yo...
Tue, 7 Sep, 2021 at 11:46 AM
Gift Vouchers
Gift Vouchers are valid for 2 years. Please note when purchasing our Gift vouchers promotional codes cannot be used Gift Vouchers cannot be returned for a...
Thu, 29 Sep, 2022 at 3:21 PM
Credit note
Credit notes are created as and when a refund is not possible or you have specifically requested a credit note. The credit note is a code that is set up for...
Thu, 8 Oct, 2020 at 1:26 PM
Disclaimer & Limitations of Liability
Cox & Cox does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members...
Fri, 3 Mar, 2023 at 11:20 AM
Privacy
Our Privacy Policy can be found on our Security, Cookie Use & Privacy pages. Visitors are required to read this privacy policy. In accessing, browsing o...
Thu, 8 Oct, 2020 at 1:32 PM
Territory and Law
The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English ...
Thu, 8 Oct, 2020 at 2:10 PM